Zelle®: How to Request Money
Nov 6, 2026
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This video will go over how to send a request to someone through Zelle® in the Educators Mobile Banking App
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About this resource
This short video walks through how to send a money request using Zelle® inside the Educators Mobile Banking App. Starting from the 'More' menu, you navigate to Transfer & Pay, select Zelle®, then choose 'Request.' From there, you pick a contact (who must have a first and last name saved in your phone), enter the amount, review the details, add an optional memo, and confirm the request. The tutorial is part of a broader Digital Academy series that also covers sending, splitting money, and reviewing Zelle® limits.
Questions this resource answers
- Where do I find Zelle® in the Educators Mobile Banking App?
- Select Zelle® from the 'More' menu under 'Transfer & Pay'.
- What do I do if I can't find Zelle® in the Educators Mobile Banking app?
- If you can't find the Zelle® option in your mobile banking, please contact Educators Credit Union to speak to a representative.
- What contact information is required to request money via Zelle®?
- The contact in your phone must have both a first and last name saved. If a number is saved with a leading 1 before the area code, remove it before proceeding.
- Can I add a note when requesting money through Zelle®?
- Yes, you can add an optional memo before confirming your request.
- Are there other Zelle® tutorials available?
- Yes, additional tutorials covering sending, splitting money, and Zelle® limits & details are available on Digital Academy.
- Who should I use Zelle® with?
- Zelle® recommends only sending, splitting, and requesting money with people you know, such as friends and family members.