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Request Money: Zelle®
This demo will let you go through the steps on how to do a request of money through Zelle® in the Educators Mobile Banking App.
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About this resource
This interactive demo walks you through the 10-step process of requesting money via Zelle® inside the Educators Credit Union Mobile Banking App. Starting from the Home Page, you navigate to More > Transfer and Pay > Zelle®, select Request, choose a contact from your phone, enter an amount, optionally add a memo, review the details, and submit. A confirmation screen confirms the request was sent. Note: requests to people not yet enrolled with Zelle® must be sent to an email address, and contacts must have a first and last name saved in your phone.
Questions this resource answers
- How do I start a Zelle® money request in the Educators Mobile Banking App?
- From the Home Page, tap More, select Transfer and Pay, then choose Zelle® and tap Request.
- What happens if the person I'm requesting money from isn't enrolled in Zelle®?
- Requests to persons not already enrolled with Zelle® must be sent to an email address.
- Are there any contact format requirements before I can send a Zelle® request?
- The contact must have a first and last name saved in your phone. If their number starts with 1-(area code), remove the leading 1 from their contact info.
- Can I add a note or memo to my Zelle® money request?
- Yes. On the review screen, tap 'What's this for?' to enter a memo such as 'for dinner' or 'for ride share' before submitting the request.